When You Arrive - Admission

Admitting Services at Stanford Hospital & Clinics

On-Site Access staff

When you arrive, please check in at the Admitting desk where your doctor has directed you.

Main admitting hours:

If you enter from the hospital's main entrance (by the fountains), turn left and after a short walk, Admitting will be on the right side of the hallway.

If you approach from the parking structure, follow the "Garden Entrance" sign, and turn right after you enter the building. Follow the hallway and after a short walk, Admitting will be on your left.

Please bring your insurance card and photo identification with you, as well as the name and phone number of your primary physician.

If a different physician referred you to Stanford for treatment, please bring that doctor's name and phone number also.

In addition:

If you have not been pre-admitted, your demographic and insurance information will be verified during the admission process. If your insurance requires a co-payment or deductible, it will be collected at this time.

The Patient Access Services staff will also require you to sign a form called Terms and Conditions of Service. Please read this form carefully before signing. This form includes your consent to general treatment, your acceptance of financial responsibility for services/charges not covered by insurance, health plan, or other source (e.g., worker's compensation or clinical trial), and your assignment of insurance benefits directly to Stanford Hospital & Clinics.

You will be asked if you have an Advance Health Care Directive on file with the hospital. Hospitals are required by law to distribute information regarding Advance Directives to all patients and to ask if you have one. 

There is an advance directive packet available to you at the Admitting desk. It contains the form for Durable Power of Attorney for Health Care (which allows another person to make health care decisions for you if you are unable to make them yourself). If you have already prepared an Advance Directive, please bring a copy to the hospital and we will place it in your medical record.

Outpatient Registration

Arrive 15 minutes before your appointment time to register. Please bring with you your insurance card and the name and telephone number of your physician.  All information will be verified (name, address, telephone number, etc.) during the registration process. Any co-payments or deductibles will be collected also.

General Information:

Interpreter Services

Interpreters provide medical interpretation at Stanford Hospital & Clinics. Interpreter Services can access an interpreter 24 hours a day, seven days a week.

Accommodations

Lodging and Dining provides information on local hotels, local restaurants, and dining options at Stanford Hospital.  The Department of Social Work and Case Management is committed to providing patients and their families with information regarding housing resources in the Stanford area. You can contact them by phone at (650) 725-4053.

Hospital Rooms

We have semi-private and some private rooms. All have a TV, phone, bedside table for toiletries, a closet for personal belongings and a bedside control for contacting a member of the staff.

You are assigned a room based on the type of care you need. If you request a private room we will make every effort to honor your request but it may not be possible since patients with special needs have priority for these rooms. In some specialty care areas you may be in a room with 3-4 beds for a higher level of observation

Many insurance companies will not pay for a private room so you may be responsible for the difference between the cost of a private and semi-private room.

What to Bring

We suggest that you bring only those personal items you will need during your hospitalization. These might include a robe, reading material, one or two checks and a small amount of cash ($10.00).

Small electrical appliances such as shavers and hair dryers are acceptable, except in the Intensive Care Unit. Bring essential medical devices such as hearing aids and dentures.

What to Leave at Home

Please leave at home your valuables such as jewelry, large sums of cash, cell phones, laptop computers, pagers or video equipment. Small electrical appliances such as shavers and hair dryers are acceptable, except in the Intensive Care Unit.

The hospital cannot be responsible for the loss or damage of any personal property kept in your room.

Medications taken at home should not be brought to the hospital unless you have been directed to do so by your physician.

No Smoking

Stanford Hospital & Clinics does not permit smoking (by patients, staff or visitors) anywhere within its premises. This includes the hospital entrances, courtyards and most outdoor areas.

If you are interested in quitting smoking, please learn about our Smoking Cessation Program.

Services for Persons with Disabilities

Facilities accessible to persons with disabilities -- restrooms, telephones, and drinking fountains -- are provided for patients and visitors.

Amplified public telephones and TTY (text telephones) are also available near the cafeteria and in the hospital Admitting lobby. These special telephones are designated by a blue one-inch square located in the telephone's left corner.

Other services and assistive devices are available upon request for patients and visitors. For additional information, contact Security at (650) 723-7222. 

Have a question or concern?  Please call Guest Services at (650) 498-3333.

 

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