After You Are Home

It is best to not use the Emergency Department for minor or routine health problems. Patients arriving in the Emergency Department are treated based on the severity of their condition. The sickest patients are cared for first. If your problem is relatively minor you may have to wait quite some time before being treated.

If patients are having chest pain or think they are having a stroke, they call 911.   

  • Minor/routine health problems: Call your doctor.
  • Emergency care: Call 911 for any life-threatening emergency.
  • Chest pain or suspected stroke: Have someone bring you to the Emergency Department. These conditions are best treated immediately. Do not drive yourself.

Understanding Your Bill

All hospital and physician bills from Stanford Hospital & Clinics are handled by our Business Office.

  • Questions about Physician Bill or Hospital Bill:
    Please contact their Customer Service Unit.
  • Questions about Insurance:
    If you have a question about your insurance while you are still in the hospital, please call one of our financial counselors at (650) 723-6181.

Patient Survey

Stanford Hospital & Clinics is working with National Research Corporation to gather information about your recent experience at the Hospital. We hope to learn more about what patients and family members experience and how we can improve the quality of your care.

You may receive a questionnaire by mail. The questionnaire will take about 15 minutes of your time. Your name will not be identified in any reports. Your participation in this survey will be an enormous help to us and to future patients. It will help improve our understanding of the needs of our patients and their families, and how we can improve the quality of care we provide. You may have already received a survey from our hospital, but we would appreciate you taking the time to complete this one as well.

If you have any questions about this survey, please call Guest Services at (650) 498-3333. Thank you in advance for your cooperation and assistance.


Lifeline is a medical alert system that helps elderly and medically compromised members of the community remain independent in their own homes.

Partners in Caring

Partners in Caring matches homebound members of the community with local volunteers who provide transportation, assistance with marketing/shopping, friendly visiting and respite care. Please call (650) 725-4137 for information.

Vial of Life

Vial of Life is a medical information storage kit for use in the home.  It enables emergency responders, such as firefighters, paramedics and police in Santa Clara and San Mateo Counties to quickly locate helpful medical history information.

Health Insurance Counseling

Health Insurance Counseling and Advocacy Program (HICAP) assists Santa Clara seniors with Medicare and other health insurance issues at The Health Library, Stanford Shopping Center. To arrange an appointment, please call the Council on Aging at (408) 296-8290 or 1-800-200-0268.

MedicAlert Bracelets

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