Patient Representation

Contact Information

Phone: (650) 498-3333
Fax: (650) 736-4130
Office Hours:
Monday - Friday:
7:00am - 7:00pm
Location: 
Guest Services
300 Pasteur Drive,
Room H1132
Stanford, CA 94305

Patient Representation is here to provide resolution for any concern or issue patients and family members may have with their care experience. We provide a comfortable, caring and professional presence.  Our staff uses problem solving and mediation methods to resolve patient concerns.  We objectively investigate, document, and track issues, in order to present the best outcome for our patients and the organization.

What We Do

  • Provide problem solving and mediation assistance to address questions, concerns, problems, and issues
  • Document, investigate, track, and resolve patient/guest concerns in a professional and confidential manner
  • Facilitate quality of care reviews
  • Identify, create, and implement programs to increase patient centered care
  • Present win-win outcomes to resolve concerns
  • Partner with Stanford Hospital & Clinics staff to anticipate needs
  • Coordinate special requests

Want to share your thoughts or experience?

Your opinion counts!  Please let us know what suggestions or comments you have that will help us enhance and improve your experience at Stanford Hospital & Clinics. Suggestion Form

Please feel free to report concerns to The Joint Commission:
Phone: (800) 994-6610
Email: complaint@jointcommission.org
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

 

 

 

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