Lifeline
Contact Information
Director: Diane Churchill
Coordinator: Louise Laforet
Phone: (650) 723-6906
Fax: (650) 736-4186
What is Lifeline?
With a push of the button, Lifeline can bring you 24 hour emergency response and/or a helping hand from a neighbor. Lifeline enables those who are elderly, medically vulnerable or physically limited to continue to live independently in their own homes. Lifeline provides reassurance and an increased sense of security for both the subscriber and family members. To find out if you are a candidate for Lifeline, click here.
How can I reach Lifeline?
Lifeline is open to the community as part of Stanford Hospital & Clinic's Aging Adult Services; you do not need to be a hospital patient to obtain this service.
- Phone: (650) 723-6906, Fax: (650) 736-4186, Email: Lifeline@stanfordmed.org
- Hours: Monday - Friday, 8:30am - 4:30pm
- Coverage Areas: Stanford Lifeline's service covers Redwood City through Mountain View, and Portola Valley through East Palo Alto.
- Location: 1451 South California Avenue, Palo Alto, CA 94304
How does Lifeline work?
- When you need help, a simple press of the help button, worn around the neck or on the wrist, activates a call to the Lifeline Response Center
- Trained personnel will assess the situation and summon help, whether it is a neighbor, a relative or emergency service
- NOTE: You need to have a telephone jack and an electrical outlet close by for Lifeline to be installed. The jack and plug must be easy to reach; we are unable to move heavy furniture
How much does Lifeline cost?
(NOTE: Stanford Hospital Lifeline offers reduced rates to those in financial need.)
- Individual Users
- One-time installation: $50
- Monthly charge: $40
- Multiple Users in Same Household:
- One-time installation: $60
- Monthly charge: $45
For additional information about Lifeline products and services, as well as Lifeline's online resources, click here.
Application and Set-up
Step 1:
Complete and submit the Stanford Lifeline Application.
The application is also available in Microsoft Word. Submit your application by one of the following methods:
- Mail (PO Box 20523, Palo Alto, CA 94309)
- Fax: (650) 736-4186
- Email: Lifeline@stanfordmed.org
- Phone: (650) 723-6906
Step 2:
Upon receipt of the application, a Lifeline representative will call the applicant to set-up an installation date (usually scheduled within 24 - 48 hours). Installations normally take about 1 hour.