Financial Assistance

If you are not able to pay your bill, please read this important information on the options available to you.
Financial Assistance Application (English)
Solicitud Para Ayuda Financiera (Espaņol) 

Mail Your Completed Application To:
SHC Patient Financial Assistance
Patient Financial Services
2465 Faber Place
Palo Alto, CA 94303

Customer Service: (800) 549-3720

Stanford Hospital & Clinics has a variety of financial assistance options available to our patients who are uninsured or underinsured. We will assist you in determining if you qualify for financial assistance or if there are programs available that may help pay for your medical services. Additional information and/or a statement of charges for services rendered by the hospital may be obtained by calling the number listed above.

  • Please inform the hospital if the patient has health insurance coverage, Medicare, Healthy Families, Medi-Cal or other coverage.
  • If the patient does not have health insurance coverage, he or she may be eligible for Medicare, Healthy Families, Medi-Cal, California's Children's Services or charity care.
    Patients may obtain applications for the Medi-Cal program and the Healthy Families Program by calling the customer service number listed above. If the patient does not indicate coverage by a third-party payer or requests a discounted price or charity care, the hospital will provide these applications prior to discharge for inpatients or to patients receiving emergency or outpatient care.
  • Financial assistance applications are available in all clinics, Patient Admitting areas, SHC Guest Services department, and our Web site or by phoning Customer Service at (800) 549-3720. Once we receive your completed and signed application we will review the information to determine what assistance may be available to you and notify you of the outcome within 10 business days.
  • Patients who qualify may receive assistance with hospital bills for services provided by Stanford Hospital and physician bills for physicians employed by Stanford University. Services may include inpatient and outpatient care, emergency services, co-pay and deductible amounts, non-covered charges, denied days and stays, and other special circumstances.
  • If the patient lacks, or has inadequate, insurance, and meets certain low- and moderate-income requirements, the patient may qualify for discounted payment or charity care.

State and federal law require debt collectors to treat you fairly and prohibit debt collectors from making false statements or threats of violence, using obscene or profane language, and making improper communications with third parties, including your employer. Except under unusual circumstances, debt collectors may not contact you before 8:00am or after 9:00pm. In general, a debt collector may not give information about your debt to another person, other than your attorney or spouse. A debt collector may contact another person to confirm your location or to enforce a judgment.  For more information about debt collection activities, you may contact the Federal Trade Commission by telephone at 1(877) FTC-HELP (382-4357) or online at www.ftc.gov. Nonprofit credit counseling services may be available in the area.

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