Financial Counseling

What are Financial Counselors?

Financial Counseling Team

Financial Counselors are part of the Patient Access Services team who are dedicated to helping patients and physicians determine sources of reimbursement for hospital services.

As a private, non-profit institution, Stanford Hospital & Clinics relies on patient care revenues, from commercial insurance, government programs, or direct patient payments.

Financial Counselors identify and assist patients who are unable to pay their estimated liability prior to treatments or who have large existing balances. This assistance includes:

Patients requesting payment plans or financial hardship consideration are identified as early as possible in the registration/admission process so the necessary documentation, research, and approval can be completed before services are provided.

As a general policy, patients seeking elective/non-urgent services must have an identified financial source for covering the cost of care. This policy does not apply to persons who seek services in the Emergency Department until after the patient has been medically screened for an emergency medical condition and has either

In compliance with Emergency Medical Treatment and Active Labor Act (EMTALA), Stanford Hospital & Clinics will provide a medical screen examination and necessary stabilizing treatment for emergency medical conditions and labor regardless of ability to pay.

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