Billing Statements

New Patient Statements

Good news for our patients. We are proud to announce a redesigned look and easier-to-read format for our hospital and physician billing statements. View a samples of the new statements:

Stanford Hospital & Clinics and Lucile Packard Children's Hospital use three different billing statements. As a patient, you may receive one or more of the following:

Hospital Account Statement 
A statement for an individual account based on the type of hospital service you received (i.e. inpatient stay, emergency room visit, outpatient surgery, monthly outpatient services).

Hospital Monthly Statement 
A consolidated monthly statement summarizing the activity on all your outstanding individual hospital account(s).

Physician Statement 
A statement for physician services provided to you at Stanford Hospital &Clinics.

Helpful Information About Your Statement

Important
Depending on the type of care you received, you may have separate hospital accounts with different account numbers.  Some examples of hospital services which may be billed separately are

You may also receive separate bills from physicians (including radiologists, surgeons, anesthesiologists and other specialists) and other providers involved in your care (including Lucile Packard Children's Hospital and Menlo Medical Clinic).


Stanford Hospital & Clinics (view Lucile Packard Children's Hospital information) will bill your primary insurance. If applicable, we will bill your secondary insurance carrier as a courtesy. It is important to remember that health insurance coverage varies and some services may not be covered. Co-payments, co-insurance, deductibles and non-covered services will be your responsibility according to your health insurance coverage.

Billing Terms

Reference Laboratories

This information is given to you in compliance with California Business and Professions Code Section 655.5. Certain laboratory tests provided to you were performed by reference laboratory indicated. Any charges for referred lab tests are already included in the total charges on your account. You will not be billed separately for these referred lab tests by the reference laboratory.

Disputing Your Bill

Please notify us if you think your bill is inaccurate. Written disputes should be mailed to the address listed on the front of your bill. If you are writing to us, please include the following information:

After we received your written concerns, we will:

If you wish to discuss your concerns with an account representative, we invite you to call our Customer Service Center at any of the phone numbers listed on the front of your bill.

Contact Information

If you have questions regarding a physician or hospital billing statement you may speak with a Customer Service Representative during our regular business hours or call our new Automated Voice Telephone System 24 hours, 7 days a week.

Stanford Hospital & Clinics
Monday - Friday, 8:00am - 5:00pm
(800) 794-8978 or (650) 498-7200

Lucile Packard Children's Hospital
Monday - Friday, 8:00am - 5:00pm
(800) 308-3285 or (650) 473-3938

Physician Billing at Stanford and Packard
Monday - Friday
9:00am - 12:30pm and 1:30pm - 4:00pm
(800) 549-3720 or (650) 498-5850

If you prefer to discuss your bill in person, you are welcome to meet with our customer service staff from 8:00am - 4:00pm, Monday through Friday.

Patient Financial Services is located at 2690 Hanover Street in Palo Alto, CA.

Bill Payments Options

Payment for copays and deductibles is expected at the time of service. You can pay your bill amount using one of the following options:

  1. Through our Automated Voice Telephone System (please listen to the menu and follow the directions)
    or
  2. By mail - the address is listed on your statement and provided below:

For Physician Billing, mail to:
Stanford Medical Center
Physician Billing
PO BOX 742188
Los Angeles, CA 90074

For Stanford Hospital & Clinics, mail to:
Stanford Hospital & Clinics
PO BOX 742136
Los Angeles, CA 90074

For Lucile Packard Children's Hospital, mail to:
Lucile Packard Children's Hospital
File 74437  PO Box 60000
San Francisco, CA  94160

Payment Methods

We accept:

Stanford Medicine Resources:

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