Training FAQs
SHC uses the Healthstream Leaning Center to register for Epic classroom and online training. Please contact EpiCenter University [EpiCenterUniversity].
System Requirements:
The system can be accessed by either PC or Mac. It can also display eLearning content in Internet Explorer, Firefox or Safari.
No matter what system set up you are using, if you experience any issues with your eLearning, please see the FAQs below for help with common issues.
Login Instructions:
Username:
Medical Staff & Students (MD, NP, PA, Medical Students): Your user ID is "md-" followed by your 6 digit dictation number (add leading zeroes if your number is not 6 digits). For dictation number "123, the user ID would be "md-000123".
Nursing, Ancillary, & Support Staff: Your username is your employee (Lawson) number preceded by leading zeros (9 characters total). So if your employee number is "12345", your username is "000012345".
Others (travelers, student interns, contractors, etc.): Your username is your SID.
Password:
All: Your initial password is your username.
Troubleshooting FAQs
| Problem | Solution |
|---|---|
| I forgot my password | Click "Forgot your password?" or "Password reminder" under the Healthstream login form. |
| I’ve completed my training, but the LMS is still saying it’s “Incomplete” | This is a known issue with the current version of the LMS and can happen regardless of the operating system or internet browser you are using. Please contact EpiCenter University [EpiCenterUniversity] and they can correct the LMS for you. You do not need to repeat the course or module. |
| I’m trying to take my eLearning, but there is no Start button to start the course or I get an error message like “You are not authorized to view this page” | Please contact EpiCenter University [EpiCenterUniversity] and they can correct this issue for you. |
| When I click the Start button, it just goes to a page that says “Activity in progress…” I don’t see the e-learning course open up. | Turn off all pop-up blockers in your internet browser as well as any browser toolbars, such as Google or Yahoo!. Then log out of the LMS and back in. |
| I’ve completed my eLearning and it’s complete in the LMS, but I still don’t have Epic access! | Access Control receives a report daily on LMS users who completed their training the day before. It can take up to 48 hours to activate Epic access. You need to contact the SHC Help Desk at 650-723-3333 to have your Epic access activated. They are the only ones who can do this. Please do not contact EpiCenter University. |
| I’m from the School of Medicine and need Epic access for my research. What do I need to do? | Follow the instructions to obtain your SID and request Epic access from Access Control, take training and activate your Epic access. |