Stanford Nursing

C-I-CARE is a framework for structuring best practice communications and developing relationship based care approaches with patients. C-I-CARE outlines key interactions and suggests key prompts (“words that work”) that can help Stanford Hospital & Clinics (SHC) team members:

Connect with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
Introduce yourself and your role
Communicate what you are going to do, how long it will take, and how it will impact the patient
Ask permission before entering a room, examining a patient, or undertaking an activity
Respond to patient questions or requests promptly; anticipate patient needs
Exit courteously with an explanation of what will come next

C-I-CARE was one of the first initiatives that (SHC) president and CEO, Amir Dan Rubin, implemented upon joining the hospital in January of 2011.

He views C-I-CARE as an important component in achieving the ideal SHC patient experience. “We want this concept to be part of the culture where everyone seeks, applies and integrates best practice in every interaction, with every communication, with every patient and with each other,” Rubin says.

SHC Patient Experience Vision
Healing humanity through science and compassion, one patient at a time

SHC World Class Practices

Compassion and Caring

Professionalism and Pride

Teamwork

Communication

Stanford Medicine Resources:

Footer Links: