Guest Services
We understand that a trip to the Emergency Department can be a stressful experience. Our Stanford Health Navigators are available 24 hours a day in the Emergency Department lobby to help make your stay easier. Guest Services Health Navigators and volunteers focus on lowering stress and creating a positive experience for all patients and guests. Health Navigators provide assistance with many practical needs:
- Telephone and internet access
- Way finding
- Interpreter services
- Spiritual care
- Patient advocates
- Massage
- Music and reading material
- Health information from the Stanford Health Library
- Dining, hotel, transportation and other resources
Our goal is to enhance the quality of patient care by aiding clinical staff in rendering assistance, comfort and compassion to all our guests.