Emergency Department
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FAQs

Find answers to frequently
asked questions here!

Frequently Asked Questions

I'm having chest pains

IF YOU THINK YOU ARE HAVING A HEART ATTACK, CALL 9-1-1 IMMEDIATELY OR GO TO THE CLOSEST Emergency Department

Signs of a heart attack »

Chest pain may be a sign of a heart attack.

Patients complaining of chest pain receive an electrocardiogram (“heart tracing” or ECG) within ten minutes of arrival at the Stanford Emergency Department. After evaluation by emergency doctors and cardiologists, if a patient is a candidate for balloon angioplasty or other intervention, they will be taken to the cardiac catheterization lab, which is available 24/7.

Stanford is home to a world renowned Heart Center, where patients may receive follow up care.


I might be having a stroke

IF YOU THINK YOU ARE HAVING A STROKE, CALL 9-1-1 IMMEDIATELY OR GO TO THE CLOSEST Emergency Department
Signs of a stroke »

It is extremely important to seek immediate medical care if you suspect you are having a stroke. If you or someone you know is experiencing stroke symptoms, seek emergency assistance immediately - CALL 911 - do not wait!

Stanford uses a full range of stroke treatments, including thrombolytic (“clot busting”) medicines and catheter-based mechanical thrombolytic devices.  These treatments are time sensitive and can help reduce damage due to stroke. DO NOT DELAY. SEEK EMERGENCY MEDICAL CARE IMMEDIATELY IF YOU THINK YOU ARE HAVING A STROKE.

Stroke patients may receive follow up care at our renowned Primary Stroke Center.

About one-third of all strokes are preceded by one or more episodes of a neurological deficit(s), known as transient ischemic attacks (TIAs) and sometimes as “mini-strokes.” TIAs can occur days, weeks or even months before a stroke.

Don't ignore signs, even if they go away. TIAs are often early warning signs of a more serious and debilitating stroke that will occur in the future.

Stanford Hospital is a Primary Stroke Center »


I am LESS than twenty weeks pregnant, where should I go for treatment of emergency signs and symptoms?

Monday-Friday 9am-5pm:
Call Labor and Delivery at Lucile Packard Children's Hospital (LPCH) and ask to speak with a nurse. You will be given further instructions at that time.
Phone: (650) 498-4069

After business hours or on holidays:
Go to the Stanford Emergency Department at 900 Quarry Road Extension for care

Seek medical care if you are experiencing any of the following:


I am MORE than twenty weeks pregnant, where should I go for treatment of emergency signs and symptoms?

Monday-Friday 9am-5pm:
Call Labor and Delivery at Lucile Packard Children’s Hospital (LPCH) and ask to speak with a nurse. You will be given further instructions at that time.
Phone: 650-723-5403

After business hours or on holidays:
Go directly to Labor and Delivery at Lucile Packard Children’s Hospital
LPCH Labor & Delivery is located on the second floor of Lucile Packard Children’s Hospital at 725 Welch Road. Do not go to the Stanford Emergency Department

Seek medical care if you are experiencing any of the following symptoms:

Important: If you are less than 20 weeks pregnant, click here for instructions


I was seen at the Emergency Department and need help with my follow up care

If you have questions regarding your follow-up care, please contact the Stanford Emergency Department Call Back Nurse Program
Phone: (650) 723-4411
Hours: 9am-9pm (7 days a week)


My child is sick

Stanford Hospital has a dedicated Pediatric Emergency Department. Our doctors have special expertise in pediatric emergencies and many are board certified in both pediatrics and emergency medicine. After you register in the main Emergency Department lobby, the Patient Access Representative (registrar) will assist you in locating the pediatric waiting room, which is designed for your child’s comfort.


I need help understanding or paying my Emergency Department bill

The Patient Billing Customer Service Department is happy to assist you with billing questions.

Phone: (800) 794-8978 or (650) 498-7200
Hours:  Monday - Friday, 8:00am - 5:00pm

The Patient Billing Customer Service website also contains helpful information.


I need an appointment at a Stanford clinic

If you received a referral from an Emergency Department doctor, please contact the Call Back Nurse Program for assistance in setting up your appointment.

Phone: (650) 723-4411
Hours: 9am-9pm (7 days a week)

If you are a new patient and would like to be seen in one of our clinics learn how to schedule an appointment.

Stanford Medicine Resources:

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