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Advanced Lung Disease Transplant Services

Financial Questions

Paying for Your Transplant

To reach one of our transplant financial coordinators, please call (650) 736-5400.

The financial process begins when a patient is referred for transplant consultation or evaluation. When the pre-transplant coordinator receives a referral for a potential transplant candidate, the next step in the process is financial verification and authorization.

The financial coordinator will keep the patients and their physicians apprised of any financial issues. These may include explanation of current insurance benefits, counseling for obtaining initial or additional insurance coverage, and occasionally re-direction to another transplant facility due to insurance contracting. We are available to counsel patients who have no current coverage, or limited coverage, for transplantation.

We're with you all the way

Once benefits are verified and authorizations are obtained, the patient is scheduled for any necessary consultations and procedures. While our patients explore the possibility of transplantation and focus on their medical condition, we handle the insurance coordination and ensure that all necessary approvals are in place.

When all required testing is completed, a patient is presented to the selection committee for candidacy. If the committee is in agreement, a patient will be listed on the UNOS wait list. At that time, we will coordinate appropriate approvals for transplantation. This approval process will encompass all insurance plans under which a patient is covered. Follow-up approvals are obtained as necessary for all procedures necessary after transplantation.

We are also available to assist when a patient is adding, changing, or losing insurance coverage. We ask that patients call us before they make any changes in health coverage in order to maintain accuracy and timely approvals for their care.

Frequently Asked Questions

  • When can I call my financial coordinator?
    Anytime you feel the need to discuss insurance, disability, or other financial concerns. Always call us if your insurance is ending, changing, or if you are adding additional coverage.
  • What do I do if I don't have any medical coverage?
    Call your financial coordinator to discuss what options may be available to you, including Medicare, Medi-Cal, High-Risk, or possible employer coverage.
  • When should I apply for Social Security (SSI/SSDI)?
    In most cases, you'll want to apply for Social Security when you first become disabled, as it can be a long process. However, please contact your financial coordinator before applying as there may be unusual circumstances that may warrant starting another process first (i.e., the need for other health coverage). For those receiving Social Security for disability, Medicare will not begin for two years after the qualifying date of coverage.
  • When is Medicare my primary insurance coverage?
    For those patients who are covered for disability, Medicare will remain secondary if you have a large active group employer plan (through yourself, a spouse, or a parent). Medicare will be primary from initiation if you are covered by an individual, small group, retired, or COBRA plan.
  • Can I give my new insurance information to the hospital or clinic?
    You should always give your new insurance information to the hospital and clinic when you are being seen, but you also need to give it directly to the financial coordinator as it may not be received by the transplant team and proper authorizations may no longer be in place.


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