Heart Transplant

Financial Services

To reach one of our transplant financial coordinators, please call (650) 725-5238.

The financial process begins when a patient is referred for transplant consultation or evaluation. When the pre-transplant coordinator receives a referral for a potential transplant candidate, the next step in the process is financial verification and authorization.

The financial coordinator will keep the patients and their physicians apprised of any financial issues. These may include explanation of current insurance benefits, counseling for obtaining initial or additional insurance coverage, and occasionally re-direction to another transplant facility due to insurance contracting. We are available to counsel patients who have no current coverage, or limited coverage, for transplantation.

We're with you all the way

Once benefits are verified and authorizations are obtained, the patient is scheduled for any necessary consultations and procedures. While our patients explore the possibility of transplantation and focus on their medical condition, we handle the insurance coordination and ensure that all necessary approvals are in place.

When all required testing is completed, a patient is presented to the selection committee for candidacy. If the committee is in agreement, a patient will be listed on the UNOS wait list. At that time, we will coordinate appropriate approvals for transplantation. This approval process will encompass all insurance plans under which a patient is covered. Follow-up approvals are obtained as necessary for all procedures necessary after transplantation.

We are also available to assist when a patient is adding, changing, or losing insurance coverage. We ask that patients call us before they make any changes in health coverage in order to maintain accuracy and timely approvals for their care.

Frequently Asked Questions

Financial Assistance At Stanford

SHC Patient Financial Advocates
Patient Financial Services
2690 Hanover Street
Palo Alto, CA 94304

Customer Service: (800) 549-3720 http://stanfordhospital.org/forPatients/financial/financialHardship.html
Stanford Hospital & Clinics has a variety of financial assistance options available to our patients who are uninsured or underinsured. We will assist you in determining if you qualify for financial assistance or if there are programs available that may help pay for your medical services. Additional information and/or a statement of charges for services rendered by the hospital may be obtained by calling the number listed above.

Fundraising For Your Heart Transplant

Your social worker will assist you in estimating the expected costs of housing and medication.


HelpHOPELive works with families and volunteers throughout the United States to establish successful grass-roots fundraising campaigns in honor of individuals facing transplantation. Funds raised are sent to and held by HelpHOPELive in Regional Restricted Funds in honor of patients.  Funds are administered and disbursed upon application and demonstration of financial need. You may contact HelpHOPELive at 1.800.642.8399.

National Foundation for Transplant

The National Foundation for Transplant (NFT) was established in 1983, in Memphis, TN and has evolved into an organization which assists organ and tissue transplant candidates and recipients with fundraising. You may sign-up for NFT´s fundraising assistance program by contacting them at 1.800.489.3863 and ask to speak with a fundraising consultant. You may also contact them at info@transplants.org. After your initial conversation with the fundraising consultant, NFT will send you a packet of information, including an application, policy agreement and other materials to begin the process.

Paying For Medication

Check your insurance prescription coverage to find out what your co-pay will be for generic and name brand medication. What can look like a low co-pay can actually add up to several hundred dollars a month. It is important that you know what you will be responsible for paying each month. If you have Medicare you will need to make sure you enroll in Medicare Part D – the prescription program.

Most drug companies have Patient Assistance programs to help people who cannot afford to buy their medicine. The following web sites offer a database of patient assistance programs along with information regarding each program’s qualification rules and forms.


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